FAQ
❓ Frequently Asked Questions (FAQ)
Welcome to Intergrade’s Help Center!
Below are the most common questions from our community. If you can’t find what you’re looking for, feel free to contact us directly — we’re here to help.
🔌 Product & Features
Q: What is the Intergrade Neck Fan?
A: The Intergrade Neck Fan is a portable, hands-free cooling device designed to be worn around your neck. It delivers 360° airflow through adjustable dual fans and is perfect for staying cool during workouts, commutes, or hot weather.
Q: Is the neck fan safe to use?
A: Yes! Our fan features a blade-less design, meaning there's no risk of injury or hair getting caught. It's ideal for both adults and kids.
Q: How many speed settings does it have?
A: The fan includes three speed levels: low, medium, and high — allowing you to control your comfort in any environment.
Q: How long does the battery last?
A: Battery life varies depending on usage:
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Low speed: Up to 10 hours
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Medium speed: Up to 6 hours
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High speed: Up to 3 hours
Q: How do I charge the neck fan?
A: It charges via USB-C cable (included). Just plug it into any USB port — like a laptop, power bank, or wall charger.
🧳 Usage & Maintenance
Q: Can I use the neck fan while working out?
A: Absolutely! It’s lightweight, sweat-resistant, and designed to stay in place during movement — perfect for the gym, hiking, or outdoor activities.
Q: Is the fan noisy?
A: No. It’s engineered for quiet operation, so you can wear it at the office, during calls, or while relaxing without distraction.
Q: How do I clean the neck fan?
A: Use a soft, damp cloth to wipe the surface. Avoid submerging it in water. For dust buildup, gently clean the air intake vents with a brush or compressed air.
📦 Ordering & Shipping
Q: How long does shipping take?
A: Standard processing takes 1–2 business days. Delivery time depends on your location:
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U.S. orders: 3–7 business days
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International orders: 7–15 business days
Q: Do you ship internationally?
A: Yes! Intergrade ships worldwide. International shipping costs and delivery times will be shown at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can monitor it in real time.
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept all major payment methods including Visa, MasterCard, American Express.
Q: Can I cancel or change my order after placing it?
A: If your order hasn’t been shipped yet, we’ll do our best to update or cancel it. Please contact us within 12 hours of purchase.
Q: What’s your return policy?
A: We offer a 30-day satisfaction guarantee. If you’re not happy with your product, contact us for a return or exchange.
🛠️ Troubleshooting
Q: My fan isn’t turning on — what should I do?
A: Try these steps:
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Ensure it’s fully charged.
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Check the USB cable and port for damage.
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Hold the power button for 2-3 seconds to turn it on.
If the issue persists, reach out to our support team.
📞 Need More Help?
Still have questions?
Reach out to our support team at Info@IntergradeStore.com and We’ll get back to you within 24–48 hours.